The golden age of travel where brick-and-mortar travel agencies can be seen booming with people are long gone. People planning to travel are turning to digital means because it saves them time and money, and can be done anytime and anywhere. However, if you’re just thinking of shifting your offline travel services to an online platform, you’re not at the top of your game yet.
Consumers today expect to enjoy an integrated one-stop platform where air tickets, accommodation and tour packages can be booked altogether at their own convenience.
The demand for more instant processes and convenience in making travel plans is ever rising and offline channels are usually unable to meet those standards.
A lack of centralised communication makes it difficult for travellers to quickly receive crucial information such as details or urgent changes made to flights, accommodations and tours.
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